Refund Policy

At Mama Bear Care, our top priority is your satisfaction with every purchase. We strive to provide high-quality products and exceptional customer service to ensure your experience with us is nothing short of delightful. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below:

Refund Eligibility:

  • To be eligible for a refund, the item(s) must be unused, in its original packaging, and in the same condition as when you received it.
  • Refunds are accepted within 14 days from the date of delivery.
  • Please note that due to hygiene reasons, underwear items cannot be returned or exchanged.

Initiating a Refund: If you believe you are eligible for a refund based on the criteria above, please follow these steps:

  1. Contact our customer service team within 14 days of receiving your order to initiate the refund process. You can reach us via email at info@mamabearcare.co.za or through our online contact form.
  2. Provide your order number and a brief explanation of the reason for your refund request.
  3. Our customer service team will guide you through the next steps and provide instructions on how to return the item(s) if necessary.

Refund Processing:

  • Once we receive the returned item(s) and verify that they meet our refund criteria, we will process your refund promptly.
  • Refunds will be issued to the original payment method used for the purchase, and if this is not possible, an EFT transfer will be made.
  • Please allow up to 5 working days for the refund to reflect in your account, depending on your bank or payment provider.

Exceptions:

  • Sale or clearance items are not eligible for refunds unless they are faulty or damaged.
  • Personalized or customized items cannot be returned unless there is a manufacturing defect.

Questions or Concerns: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your Mama Bear Care experience exceeds your expectations.

Thank you for your understanding and cooperation. We appreciate your support and look forward to serving you again in the future.